Pune…November 1, 2022… Gera Developments, pioneers of the real estate sector and award-winning creators of premium commercial and residential projects across Pune, Goa, and California has rolled out new initiatives with customer centricity at the core, thereby raising service levels. The company has launched E-registrations of properties to offer unmatched convenience to property buyers.
Gera Developments’ newest initiative e-registrations of the property has received thumbs up from the customers with most new buyers opting for this facility. The customers no longer have to go through the hassle of visiting registration offices/ Havelis. They can avoid facing delays and huge inconveniences due to server downtime etc. The developer has set up an e-registration facility at their sales office. Customers can now register their home/ commercial unit seamlessly in 15 – 20 minutes only.
Mr. Rohit Gera, Managing Director, Gera Developments said, “In run-up to festive season, government is focusing on e-registration of properties. It’s a welcoming move to streamline the registration which has simplified the process. Gera is an early adopter of the e-registration facility, and our customers are delighted at the unmatched convenience this initiative is offering them. With many firsts to our credit and customer centricity at the core of our value system, all our initiatives will only emanate from the thought process of bettering customer engagement and experience. Moreover, we will extensively use technology to make the processes seamless and efficient. More than 31 units till date have been e-registered within a span of one month of the launch.”
Mr. Gera further added that “Our customer-first approach is our motivation and driving force to introduce such initiatives and value propositions. It stems from our core philosophy of Let’s Outdo, enabling us to continuously improve and evolve while holding on to our core values of trust and authenticity thus empowering our key stakeholders. It is this desire to continually raise our service standards that we have now taken our engagement with customers to the next level.”
The Other key customer-centric initiatives rolled out by Gera Developments are the GeraWorld® App and Gera’s Club Outdo.
The GeraWorld® App is another technology intervention aimed at enriching the customer experience of the customer. GeraWorld® app is a mobile application designed to provide hassle-free customer interaction with Gera Developments, thereby endeavoring to deliver a seamless, superior customer experience. The application currently offers key functionalities that customers would need once they have made a purchase right till the end of the warranty period. A unique feature is instant payment notifications. Customers can get an overview of the periodic payments made towards their unit purchased.
A year and a half into the launch, Gera’s exclusive loyalty program for customers, Club Outdo is gaining ground among Gera customers. Existing and new Gera customers get complimentary access to Gera’s Club Outdo programme. As part of the club, customers can enjoy specially curated exclusive deals and discounts on a wide variety of national and local brands ranging from lifestyle to food to apparel and more. Club Outdo members are also invited to participate in a variety of engagement programs and events designed to enrich the experience of Gera’s customers. Gera has partnered with Relay a RERA registered partner, to offer its Club Outdo members attractive referral bonuses as a gesture towards customers’ contribution towards building a like-minded community. The Club Outdo lounge, a special space for customers to engage with the Gera team has been set up at the Sales office. Soon after being on-boarded, customers are taken through the exclusive benefits they can enjoy as part of this club. Events for customers are a regular feature and a great opportunity for community building. The brand is hosting a Halloween party for children at the end of this month.