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Tag: HFS Research

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Persistent Launches GenAI Hub to Power New Era of Enterprise AI Adoption

Jun 6, 2024 by Gayathri Pariti 0 Comments #A global Digital Engineering and Enterprise Modernization leader, #EMEA, #Enterprise AI Adoption, #GenAI Hub, #GenAI Hub to Power New Era of Enterprise AI Adoption, #global business, #HFS Research, #Large Language Models, #LLMs, #Mark Troller, #Praveen Bhadada, #Thomas Reuner

Persistent Systems , a global Digital Engineering and Enterprise Modernization leader, announced the launch of GenAI Hub, an innovative platform designed to accelerate the creation and deployment of Generative AI (GenAI) applications within enterprises. This platform seamlessly integrates with an organization’s existing infrastructure, applications, and data, enabling the rapid development of tailored, industry specific GenAI solutions. GenAI Hub supports the adoption of GenAI across various Large Language Models (LLMs) and clouds, without provider lock-in.

To effectively leverage the potential of GenAI and translate ideas into tangible business outcomes, enterprises must seamlessly integrate it into their existing systems. With a wide array of AI models ranging from extensive to specialized, clients require a robust platform like the    GenAI Hub. This platform simplifies the development and management of multiple GenAI models, expediting market readiness through pre-built software components, all while upholding responsible AI principles.

  • The GenAI Hub is comprised of five major components:
    Playground is a no-code tool for domain experts to explore and apply GenAI with LLMs on enterprise data without the need for programming skills. It provides a single uniform  interface to LLMs from private providers like Azure OpenAI, AWS Bedrock, and Google Gemini, and open models from Hugging Face like LLaMA2 and Mistral.
  • Agents Framework provides a versatile architecture for GenAI application development, leveraging libraries like LangChain and LlamaIndex for innovative solutions, including Retrieval Augmented Generation (RAG).
    © 2024 Persistent Systems Ltd. All rights reserved. 2
  • Evaluation Framework uses an “AI to validate AI” approach and can auto-generate ground-truth questions to be verified by a human-in-the-loop. It employs metrics to track application performance and measures any drift and bias that can be addressed.
  • Gateway serves as a router across LLMs, enabling application compatibility and improving the management of service priorities and load balancing. It also offers detailed insights into token consumption and associated costs.
  • Custom Model Pipelines facilitate the creation and integration of bespoke LLMs and Small Language Models (SLMs) into the GenAI ecosystem, supporting a streamlined process for  data preparation and model fine-tuning suitable for both cloud and on-premises deployments.

The GenAI Hub streamlines the development of use cases for enterprises, offering step-by-step guidance and seamless integration of data in LLMs, enabling the rapid creation of efficient and  secure GenAI solutions at scale, whether for end users, customers, or employees.

Praveen Bhadada, Global Business Head–AI, Persistent:

“At Persistent, we have always stayed ahead of the curve to capitalize on the latest industry technology trends, and now we’re reaching new frontiers in GenAI to solve critical enterprise challenges and turbocharge client growth. With the Persistent GenAI Hub, clients can embrace a “GenAI-First” strategy, delivering AI-powered applications and services at scale. They can  accelerate innovation while practicing responsible AI, leveraging pre-built accelerators and evaluation frameworks, and optimizing costs with a cross-LLM strategy. The GenAI Hub enables enterprises to streamline operations, enhance customer experiences, and identify new avenues for growth.”

Mark Troller, CIO, Tangoe:

“Tangoe has been leading the industry in automation for more than a decade, and with Persistent’s expertise and support, we have developed a secure generative AI chatbot that empowers employees to drive higher efficiency in their daily work. This collaboration has not only opened new doors for innovation but also sharpened our competitive edge. We’ve seen strong early adoption from our employees and look forward to building more advanced
capabilities using this emerging technology.”

Thomas Reuner, Executive Research Leader and Head of EMEA, HFS Research:

“We are seeing a shift in the market as organizations look to scale out their GenAI deployments. A pause of reflection often follows this shift as they encounter new deployment challenges and  risks. Persistent’s GenAI Hub provides both an evaluation framework to validate the AI approach and a comprehensive set of capabilities to accelerate the time to value to help  organizations navigate those challenges.”

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WNS Named a Market Leader in HFS Research First CX Service Providers Horizon Report

May 4, 2024 by Sujata 0 Comments #HFS Research, #Keshav R. Murugesh, #Melissa O’Brien, #WNS

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global digital-led Business Process Management (BPM) solutions, has been recognized as a Market Leader (Horizon 3) in HFS Research’s inaugural HFS Horizons Report: Customer Experience Service Providers, 2024.

According to HFS, ‘Market Leaders’ possess the ability to drive a OneEcosystem™ synergy via collaboration to create completely new sources of value. These providers provide strategy and execution capabilities at scale, and deliver well-rounded solutions combining talent, domain, technology, data, and change. WNS was one of only 6 firms named to the ‘Horizon 3’ level out of 22 providers evaluated.

WNS was described in the HFS report as “an industry-focused CX services innovator,” delivering transformative experiences, emphasizing digital and analytics. The company was cited for its industry expertise including proprietary industry-focused IP and its ability co-create consulting-led, end-to-end digital CX strategies. HFS also noted WNS’ industry-first digital CX model, WNS EXPIRIUS, which is now enriched with GenAI LLMs (large language models). In addition, the HFS report highlights WNS’ recent strategic acquisitions as having strengthened its capabilities across analytics, technology, and servicing.

“We are delighted to be recognized as a Market Leader by HFS Research. In a rapidly changing business environment, we continue to unlock incremental value for our clients by transforming CX operations to deliver cost efficiencies, brand differentiation, and new revenue streams. To do this, we leverage our deep domain expertise, advanced analytics capabilities, and Gen AI-powered proprietary technology and servicing capabilities,” said Keshav R. Murugesh, Group CEO, WNS.

“WNS was placed as a Horizon 3 Market Leader in our inaugural CX Service Providers Horizon report for its industry expertise, investments in technology, and analytics capabilities,” said Melissa O’Brien, Executive Research Leader, HFS Research. “It has developed a proprietary framework called EXPIRIUS, which leverages LLMs for developing industry-specific solutions. Clients of WNS are complimentary of the firm’s flexibility and collaborative approach.”

WNS EXPIRIUS is a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and CX consulting-led strategies to create a holistic digital customer experience. The offering has been further enriched with Large Language Models (LLM) to deliver superior value across the entire CX value chain.