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Tag: Narayan Gangadhar

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Angel One announced financial results for the quarter ended on 31st December 2021

Mumbai: 19th January 2022: Commenting on Angel One’s performance, Mr. Dinesh Thakkar, Chairman MD said, “Angel is one of the pioneers and has played a pivotal role in broadening India’s equity culture. Today, Angel has become one of the most formidable digital players, growing at a rapid pace. Our digital acquisition and activation engines continue to fuel our growth. Our deep-rooted capabilities, combined with customer-friendly products have powered us to become a family of 7.8mn clients and grow, thus garnering a 9.7% market share in India’s demat accounts as of December 2021.

Our digital-first strategy has ensured scalability with reduced payback, thus building greater resilience and predictability in the business. We focus on continuously evolving our business model to stay ahead of the curve while augmenting our technological capabilities to introduce best in class features, with the aim to consistently improve client experience.

In line with our dividend policy, the Board of Directors has declared a 3rd interim dividend amounting to 35% payout.”

Commenting on the performance, Mr. Narayan Gangadhar, Chief Executive Officer said, “Q3 FY2022 has been a historic quarter for us, as we continued to create new milestones, both operationally and financially. We have focused on increasing the reliability and optimization of journeys, which has enhanced business metrics. On the data science side, we have undertaken initiatives that have led to improved client acquisition and activation by developing new machine learning-based models. Improved KYC and in-app journeys have eased client onboarding and navigation. Angel has pioneered the real-time process of identifying bank account details during the onboarding, by using a mobile number, an industry-first initiative.

Our rigorous focus of scaling up client experience has yielded positive results, as we see improved net promoter score, Google Playstore rating, better lead conversion, higher active client ratio, to list a few. Our Super-App is in the development phase. As a precursor to that, our fresh iOS and Android app, which is currently in the beta phase, is expected to be launched, over the next few months.

I firmly believe that our razor-sharp focus on technology will eventually facilitate us to attain our long-term goal of market leadership.”

Business Performance at a Glance:

Angel’s Turnover Market Share

Particulars Q3 Q3 ‘22‘22 Q2 ‘22Q2 ‘22 QoQ Growth
Overall Equity 20.9% 21.2% -30 bps
F&O 20.9% 21.3% -32 bps
Cash 14.2% 14.0% 27 bps
Commodity 36.4% 27.7% 862 bps

Angel’s Average Daily Turnover (ADTO)

Particulars (₹ bn) Q3  Q3 ‘22‘2222 Q2 Q3 Q3 ‘22‘22 ‘22 QoQ Growth
Overall Equity 6,946 5,790 20.0%
F&O 6,764 5,642 19.9%
Cash 51 50 1.6%
Commodity 66 60 10.4%

 

  • Client Additions

Company witnessed strong gross addition in client base by 1.34 mn clients in Q3 ’22 as compared to 1.28 mn clients in Q2 ’22

  • Consolidated Total Income

₹ 6,071 mn in Q3 ’22 vs ₹ 5,382 mn in Q2 ’22, a growth of 12.8% QoQ basis

₹16,197 mn in 9M ’22 vs ₹ 8,801 mn in 9M ’21, a growth of 84.0% YoY basis

  • Consolidated EBDAT

₹ 2,256 mn in Q3 ’22 vs ₹ 1,839 mn in Q2 ’22, a growth of 22.7% QoQ basis

EBDAT Margin (as % of Net Income) increased to 50.7% in Q3 ‘22 ₹ 5,758 mn in 9M ’22 vs ₹ 2,832 mn in 9M ’21, a growth of 103.3% YoY basis

  • Consolidated Profit After Tax From Continuing Operations

₹ 1,646 mn in Q3 ’22 vs ₹ 1,343 mn in Q2 ’22, a growth of 22.6% QoQ basis

₹ 4,203 mn in 9M ’22 vs ₹ 1,961 mn in 9M ’21, a growth of 114.3% YoY basis

  • Dividend

The Board of Directors have recommended a third interim dividend of Rs. 7.0/- per equity share of Rs. 10/- each, equivalent to

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6 Ways Big Data in Fintech is Creating a Better Customer Experience

By – Mr. Narayan Gangadhar, CEO, Angel One Ltd

In an ever-evolving digital world, industries across all domains are stepping up to enhance their customers’ experience. It is especially true in the financial service industry, where everything from banking, payments, trading to wealth management has gone online. Increasingly, more fintech platforms are using data analytics to understand consumer behaviour and market trends with advancements in technology. It helps them improve their services and products, thereby meeting customer demands better.

Increasing use of smartphones and internet penetration creates heaps of data every day. It consists of structured and unstructured data, also known as a data lake or big data. Leveraging this, the fintech industry gains data-driven insights that help them make strategic decisions for enhanced customer experience. A report by Mckinsey states that data-driven organizations are 23 times more likely to retain customers and are 19 times more likely to bear profits.

Let’s dive deeper to understand 6 major ways in which big data analytics improves customer experience.

Enhanced view of customer profiling

Knowing the customer segment well is the first step in ensuring customer satisfaction. This is where big data analytics steps in. Fintech players can utilize big data to understand their customers’ wants and needs by creating customized consumer profiles. Details like demographics, risk perception, employment type, financial status, behavioural patterns, etc., can be considered while creating segments. As a result, it helps the fintech segment and customizes its offerings and services according to specific customer demands.

Better risk assessment

One of the biggest factors while participating in the fintech industry is managing risks. Using big data analytics helps in combining data from multiple sources and determining the potential risk factors. The risk assessment analysis further helps the fintech devise strategic plans to rule out the risk related to certain situations or market trends. Meanwhile, big data also minimizes the threat posed by unethical hacking practices by facilitating time-to-time risk assessment.

Improved security

Fraud is an oddly common problem in the financial services segment, be it online or offline. To rule this out, big data analytics can help the fintech industry develop a fraud detection system. By keeping a complete record of data, including location, history, device, transactional pattern, data analytics can raise a red flag in case of unusual activity. This helps in developing a customer-friendly secularized fintech ecosystem.

Along with this, big data analytics also facilitates risk assessment to ensure improved security. For instance, a credit risk management analysis combines the data from multiple sources to ascertain a CIBIL score that takes an individual’s credentials and financial behaviour into account. An accurate analysis of the data helps the fintech organizations determine whether the applicant will be able to repay the loan. This helps in assuring financial certainty while ruling out any bad lending decisions.

Forecasting future market trends

By gaining a deeper understanding of the past and present trends, users can even get a glimpse and form predictions about the surge or dip in the market. It helps the investors and traders make well-informed trading decisions, thereby improving their experience. Besides this, predictive analytics help streamline fintech operations like optimizing cash flow, offering competitive rates, etc., for improved customer retention.

Personalized assistance with chatbots

By employing AI and machine learning, fintech platforms can sieve through massive amounts of data to assist traders or investors. Some fintech platforms are also coming up with Robo-advisors to assist new-age investors in making well-informed decisions with the help of data analytics. Moreover, the fintech industry can also devise data analytics and forecasts to customize or suggest products as per a customer’s past financial behaviour.

Ensures friction-less multi-channel experience

While adopting fintech solutions, a lot of customers interact with multiple channels to avail financial services. Data analytics helps assess user patterns, time spent on the platform, consumer preferences, etc. As a result, fintech platforms can alter their offerings for personalized customer experiences. Besides this, with real-time data, fintech platforms can determine if customers face any problems or hindrances while using a particular feature, service, or user interface. This will help them devise an enhanced UX for a seamless customer experience.

Final Note

Data analytics has become the key enabler for rapid growth in the fintech industry. Stemming from real-time insights with big data, industries can enhance their services while improving the customer experience.

Angle one

Angel One Limited launches subscription-based smallcase services curated by Managers on its platform

In another step towards empowering its customers by enabling them to build a diversified portfolio, Angel One Limited (formerly known as Angel Broking Limited), a one-stop financial services brand, announced a collaboration with several leading research analysts and investment advisors to offer subscription-based small cases on its platform. Users can now invest in 33 new small cases offered by Managers.

The partnership will enable users to invest in equity & ETF portfolios based on innovative strategies from India’s notable investment managers. Angel One clients will be able to explore equity options curated by SEBI-registered analysts and advisors such as Abakkus, Green Portfolio, Capitalmind, Teji Mandi, Wright Research, Windmill Capital, Weekend Investing and Aurum Capital. The suggested portfolios will be based on quantamental framework, growth, quality, dividend, factor investing, quantitative, momentum, etc.

Talking about the association, Prabhakar Tiwari, Chief Growth Officer, Angel One Ltd, said, “At Angel One, we believe in simplifying the investor journey by providing them with a bouquet of tech-driven processes, tools and platforms. The new small case services will help our clients in maximizing their returns. They will be able to navigate through multiple baskets of stocks/ETFs and diversify their portfolios for long-term investments.”

Narayan Gangadhar, Chief Executive Officer, Angel One Ltd, said, “At Angel One, we have always aimed at enabling our investors to maximize their returns by providing them with technologically-advanced solutions. We are adding more small cases to our platform to help them achieve the same. Now they have more options to explore and adopt the investment strategy that works best for them.”

Vasanth Kamath, Founder & CEO, small case, said, “This partnership aligns with small cases efforts in democratizing investment products and offering unique strategies for Angel One’s clientele. There is an increased interest among individual investors looking for differentiated strategies and exposures while exercising complete control over their investments. small cases offer a unified and transparent solution to such clients.”

Managers will review the small cases regularly to ensure that it continues to reflect the underlying strategy. Investors will be charged a fee to avail the benefits of these bespoke portfolios through small cases. While some are available in percentage-based models, others are available in flat-fee models. Angel One users can review and invest in these small cases from a single platform.